Shipping & Returns

Canada

2-6 business days

Mexico

3-6 business days

United States

2-6 business days

30 Day Return Policy

Effective Date: 10/12/2024

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your product within 30 days of the purchase date, subject to the following terms and conditions:

Eligibility for Returns

  • Time Frame: Returns must be initiated within 30 days from the date of purchase.

  • Condition: Items must be returned in their original condition, unused, and in the original packaging with all tags attached.

  • Non-Returnable Items: Certain items cannot be returned, including:

    • Custom or personalized items

    • Gift cards

    • Items marked as final sale

Return Process

  1. Request a Return: To initiate a return, please contact our customer service team at studioflor.info@gmail.com with your order number and reason for the return.

  2. Return Authorization: You will receive a return authorization and further instructions on how to return your item.

  3. Shipping the Return: Please package the item securely and ship it to the address provided in your return authorization. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

  • Shipping Costs: Original shipping costs are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defective or incorrect item.

Exchanges

  • Exchanges for Different Sizes or Colors: If you need a different size or color, please return the original item and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund at no additional cost. In such cases, you may be required to provide photos of the damaged item for our records.

Photos

To assist with returns and ensure quality control, we may request photos of the item being returned. Please adhere to the following guidelines when submitting photos:

  • Photo Quality: Ensure that photos are clear and in focus.

  • Multiple Angles: Provide images of the item from multiple angles, including any defects or damages.

  • Packaging Photos: If applicable, include images of the original packaging to help us understand the condition of the product upon receipt.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at studioflor.info@gmail.com.